Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced its collaboration with Amazon Web Services (AWS) in enabling Globe Telecom, one of the Philippines’ largest telecommunications providers, to deliver cloud-based intelligent omnichannel routing and interactions management.

 

This collaboration aims to bring digital engagement to life, delivering effortless experience across all Globe Telecom touchpoints including web, portal, self-service and mobile applications, social media and messaging platforms, hotline, as well as email. This is powered by capabilities such as Artificial Intelligence, Machine Learning and Agent Desktop Unification, enabling Globe Telecom to continue to level up the care it gives to customers.

 

The Amazon Connect cloud-based omnichannel solution comes with open application programming interfaces (APIs), allowing Globe Telecom the flexibility to integrate with the AmdocsONE solution set, internal and third- party software systems. Amdocs will integrate these into the Globe Customer Engagement Center (CEC) infrastructure, also providing process automation with Intelligent Operations services. The solution will also provide real-time analytics for deeper insight and improvement to the customer journey.

 

“Our commitment is to deepen our relationships with customers, for the long haul. This starts with making each and every interaction with them as effortless as possible,” said Rebecca Eclipse, Chief Customer Experience Officer at Globe Telecom. “We are inspired by this collaboration with Amdocs and Amazon Web Services, and we believe this will enhance the experience of our customers beyond just self-service empowerment; truly caring for them and ushering them into an enriching digital lifestyle.”

 

Amdocs recently signed a multi-year service agreement with Globe to assist the telecommunications company in modernizing its IT operations for several lines of businesses, including prepaid and postpaid mobile services, fixed-line broadband, and enterprise services.

 

“Modernizing IT operations constantly is important in providing a more efficient customer experience. With the transition, Globe expects to deliver better customer interactions, by intelligently routing customer support requests to a more efficient type of assistance,” Gil Genio, Chief Technology and Information Officer at Globe Telecom, said.

 

“A modern, cloud-based omnichannel solution will provide Globe Telecom with an agile and robust environment that can be easily configured to meet their current and future needs,” said Nick Walton, Managing Director at Amazon Web Services ASEAN. “With deep domain know-how and a strong track record of successfully delivering complex digital transformation projects, Amdocs is ideally suited to move the IT infrastructure and service aware network of communications and media companies into the cloud.”


RECOMMENDED ARTICLE FOR TECHWORLD


 
Aruba Modernizes Network Security to Help Businesses Reduce Risk in the Era of Mobile, Cloud and IoT
Techworld Date Posted: 23 September 2017 1:04 PM | 351 Views
Aruba, a Hewlett Packard Enterprise company (NYSE:HPE), today announced the Aruba 360 Secure Fabric, a security framework that provides 360 degrees of analytics-driven attack detection and response to help organizations reduce risk in today's.... See More
 
Aruba Modernizes Network Security to Help Businesses Reduce Risk in the Era of Mobile, Cloud and IoT
Techworld Date Posted: 1:04 PM | 351 Views
Aruba, a Hewlett Packard Enterprise company (NYSE:HPE), today announced the Aruba 360 Secure Fabric, a security framework that provides 360 degrees of analytics-driven attack detection and response to help organizations reduce risk in today's...See More

 
No Room for Cyber-Complacency: a Quarter of DDoS Attacks Claim Unintended Victims
Techworld Date Posted: 2 April 2018 3:52 PM | 23 Views
Over a quarter of businesses that have been hit by a Distributed Denial of Service (DDoS) attack don’t think they were the intended target, highlighting that businesses can’t afford to be complacent when it.... See More
 
No Room for Cyber-Complacency: a Quarter of DDoS Attacks Claim Unintended Victims
Techworld Date Posted: 3:52 PM | 23 Views
Over a quarter of businesses that have been hit by a Distributed Denial of Service (DDoS) attack don’t think they were the intended target, highlighting that businesses can’t afford to be complacent when it...See More

 
PLDT and Smart Ring in Christmas with ‘Holideals,’ Their Biggest Holiday Sale Yet
Techworld Date Posted: 16 November 2018 3:27 PM | 23 Views
Brace yourself as leading digital services provider PLDT Inc. and its mobile arm Smart Communications, Inc. are ushering in the Christmas season with the first ever ‘Holideals,’ their biggest holiday blow-out yet. See More
 
PLDT and Smart Ring in Christmas with ‘Holideals,’ Their Biggest Holiday Sale Yet
Techworld Date Posted: 3:27 PM | 23 Views
Brace yourself as leading digital services provider PLDT Inc. and its mobile arm Smart Communications, Inc. are ushering in the Christmas season with the first ever ‘Holideals,’ their biggest holiday blow-out yetSee More

 
Kaspersky Lab Appeals U.S. Department of Homeland Security Debarment
Techworld Date Posted: 19 December 2017 11:46 AM | 330 Views
Kaspersky Lab announced today that it is seeking an appeal in federal court of U.S. Department of Homeland Security’s (DHS) decision on Binding Operational Directive 17-01 banning the use of the company’s products in.... See More
 
Kaspersky Lab Appeals U.S. Department of Homeland Security Debarment
Techworld Date Posted: 11:46 AM | 330 Views
Kaspersky Lab announced today that it is seeking an appeal in federal court of U.S. Department of Homeland Security’s (DHS) decision on Binding Operational Directive 17-01 banning the use of the company’s products in...See More

 
Nokia 8110 Welcomes WhatsApp to the Store
Techworld Date Posted: 2 May 2019 11:05 AM | 43 Views
HMD Global, the home of Nokia phones, has announced that WhatsApp, the simple, reliable and secure messaging app, is now available on the Nokia 8110. The app can be downloaded from the Store. . See More
 
Nokia 8110 Welcomes WhatsApp to the Store
Techworld Date Posted: 11:05 AM | 43 Views
HMD Global, the home of Nokia phones, has announced that WhatsApp, the simple, reliable and secure messaging app, is now available on the Nokia 8110. The app can be downloaded from the Store. See More

 
Fortinet Introduces New Network Access Control Solution for IoT Security
Techworld Date Posted: 11 September 2018 10:53 AM | 301 Views
Fortinet® (NASDAQ: FTNT), a global leader in broad, integrated and automated cybersecurity solutions, has announced FortiNAC, a new network access control product line that delivers network segmentation and automated responses for IoT security.. See More
 
Fortinet Introduces New Network Access Control Solution for IoT Security
Techworld Date Posted: 10:53 AM | 301 Views
Fortinet® (NASDAQ: FTNT), a global leader in broad, integrated and automated cybersecurity solutions, has announced FortiNAC, a new network access control product line that delivers network segmentation and automated responses for IoT security.See More

 
Lenovo Opens First Exclusive Service Center in PH
Techworld Date Posted: 31 May 2019 4:09 PM | 28 Views
Leading technology company Lenovo recently inaugurated its first exclusive standalone service center in the country to further cater to the support needs of its customers in the Philippines.. See More
 
Lenovo Opens First Exclusive Service Center in PH
Techworld Date Posted: 4:09 PM | 28 Views
Leading technology company Lenovo recently inaugurated its first exclusive standalone service center in the country to further cater to the support needs of its customers in the Philippines.See More

 
HyperX Join Forces with GPL Summer 2017
Techworld Date Posted: 24 August 2017 10:54 AM | 343 Views
HyperX, the gaming division of Kingston Technology, today announce the title sponsorship of the Garena Premier League 2017 Summer Split, the biggest League of Legends tournaments in Southeast Asia. Elite teams from Thailand, Indonesia,.... See More
 
HyperX Join Forces with GPL Summer 2017
Techworld Date Posted: 10:54 AM | 343 Views
HyperX, the gaming division of Kingston Technology, today announce the title sponsorship of the Garena Premier League 2017 Summer Split, the biggest League of Legends tournaments in Southeast Asia. Elite teams from Thailand, Indonesia,...See More

 
Power Mac Center Pioneers iPhone Display Repairs in PH
Techworld Date Posted: 23 July 2018 2:46 PM | 31 Views
Power Mac Center’s Apple Authorized Service Provider is now offering replacement repair services for damaged iPhone display screens. It is the first Service Center in the country to do so. Coverage includes cracked screens.... See More
 
Power Mac Center Pioneers iPhone Display Repairs in PH
Techworld Date Posted: 2:46 PM | 31 Views
Power Mac Center’s Apple Authorized Service Provider is now offering replacement repair services for damaged iPhone display screens. It is the first Service Center in the country to do so. Coverage includes cracked screens...See More

 
APAC IT Leaders Should Cultivate Situational Awareness to Thwart Cyber Threats
Techworld Date Posted: 26 July 2017 2:56 PM | 305 Views
Fortinet, a global leader in high-performance cyber security solutions, today advised IT leaders in Asia Pacific to hone their situational awareness skills in order to better defend their organizations against cyber threats. Human beings are.... See More
 
APAC IT Leaders Should Cultivate Situational Awareness to Thwart Cyber Threats
Techworld Date Posted: 2:56 PM | 305 Views
Fortinet, a global leader in high-performance cyber security solutions, today advised IT leaders in Asia Pacific to hone their situational awareness skills in order to better defend their organizations against cyber threats. Human beings are...See More


Power by

Download Free AZ | Free Wordpress Themes